How do I update the Beacon's Firmware?
Griffin's free Utility app is required to check for and install firmware updates for the Beacon. You can download Griffin's Utility App for iOS through
iTunes, or for Android in the
Android Marketplace.
I'm having trouble connecting my iOS device to Beacon!
Here are the steps to follow to make sure you're pairing Beacon correctly.
1. Make sure you have fresh batteries installed correctly in the Beacon.
2. Turn on Bluetooth on your iOS device. To do this, go to Settings > General > Bluetooth, and then select ON.
3. Press and hold the top of the Beacon until you see the blue LED indicator light flashing rapidly. Once you see that, release the button.
4. While the blue LED light is flashing rapidly, go to your iOS device and select Beacon under Bluetooth devices.
If you've tried these steps and Beacon still isn't paired, please contact our Tech Support Team for further assistance, or just give us a call at 877-392-3191.
Can I use rechargeable batteries?
Yes, any AA battery will work to power the Beacon, including rechargeable batteries.
Will Beacon work with devices that use an RF remote?
Beacon uses an infra red (IR) signal to communicate with components. Unfortunately, it cannot be used to control components that use a radio frequency (RF) remote.
I can't find the product I want to control in Dijit's list of codes. Can I still control that product with Beacon?
Beacon is a learning remote, which means that if your component is not in Dijit's list of devices, you can use Beacon's learning function to add any IR remote to your listing.
Which devices can I use with Beacon?
Beacon can be used with any Apple Touchscreen Device with Bluetooth support, as long as it's running iOS 4.0 or later. This includes:
iPad
iPad 2
iPhone 4
iPhone 3G & 3GS
iPod touch 2nd, 3rd, 4th generation
Can Beacon control devices all around the room, or does it have to be pointed in a certain direction?
Beacon is a unidirectional device, like most other IR remotes. It will need to be pointed in the general direction of the component you want to control.
What's Beacon's range? How far can it be from my entertainment center?
Beacon's range is about 30 feet, line of sight. This means that there needs to be a clear line of sight between the Beacon and the component you want to control.
Can Beacon control a device in a different room?
Beacon is an infra red (IR) remote, which means that it must have a clear line of sight to the component it is controlling. This means that it cannot be used to control a component in a different room.
If you'd like, you can move the Beacon unit into another room, then use Dijit's "Rooms" feature to set up Beacon to work with the components in that room.
Can I use Beacon with an AC adapter?
Beacon gets its power from four AA batteries. There is no AC adapter available at this time.
How far can I be from Beacon? Can I still control it from another room?
Maximum range for bluetooth is 30 feet, but that range can be affected by many factors, including your home's wiring, insulation, plumbing, WiFi, even other Bluetooth signals. You should have no problem controlling Beacon from the same room, but from the next room over, range may become an issue.
Will Beacon be available in any other colors?
No additional color options are planned at this time.
Does Beacon have an on/off switch? How do I turn it off?
Beacon does not have an on/off switch. To turn Beacon completely off, you will have to remove the batteries. To conserve battery power, Beacon will switch to a low-power sleep mode 60 minutes after it disconnects from your device.
How can I tell if my Beacon batteries have died?
There is a battery meter in the Dijit app. If you are connected to a Beacon, go to Settings in the Dijit app and you will see a battery meter.
How many devices can I pair with Beacon, and can I switch between them?
Beacon can pair with up to eight mobile devices, and supports switching control between the two most recently connected devices. If there are three or more paired mobile devices within range, Beacon will only switch between the two most recently connected. If you want to control Beacon with a device other than the two most recently connected devices, just hold down the Beacon for 3 seconds to put it into discoverable mode, then connect your device.